FAQ
Frequently Asked Questions
Are all items authentic?
Yes. Every item sold by Creatively Chaotic Luxury Boutique is carefully inspected and authenticated before being offered for sale. We utilize industry-recognized authentication methods and, when appropriate, trusted third-party authentication services to ensure every item is 100% authentic. We proudly stand behind the authenticity of every item we sell.
Are your items new or pre-owned?
Our collection includes both new and pre-owned luxury items. Each product listing clearly states the item’s condition and includes detailed descriptions and photographs so you know exactly what to expect before purchasing.
What condition grading do you use?
We carefully evaluate every item using a consistent condition grading system. Each listing will indicate the item’s condition and disclose any noticeable wear or imperfections.
Our grading categories include:
* New with Tags (NWT): Brand new with original tags attached.
* New Without Tags (NWOT): Unused without original tags.
* Excellent: Minimal signs of wear with outstanding overall condition.
* Very Good: Light wear consistent with gentle use.
* Good: Visible wear that does not affect functionality.
* Fair: Noticeable wear and imperfections, accurately described and photographed.
We encourage customers to review all photos and descriptions carefully before purchasing.
What comes with my purchase?
Any included accessories—such as dust bags, boxes, authenticity cards, receipts, straps, keys, or original packaging—will always be listed in the product description. Unless specifically noted, only the item shown is included.
How are your prices determined?
Our pricing reflects the current luxury resale market and considers factors such as brand, condition, rarity, age, demand, and included accessories.
Some items may be available below their original retail price, while rare, discontinued, or highly coveted pieces may be priced at or above retail based on their market value.
We strive to price every item fairly, taking into account its uniqueness and overall condition.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive tracking information via email. Delivery times vary depending on your location and the shipping service selected at checkout.
Do you accept returns?
Due to the unique nature of luxury consignment, all sales are considered final unless otherwise stated. If your order arrives damaged or there is an issue with your purchase, please contact us within 48 hours of delivery so we can assist you promptly.
Can I place an item on hold?
We understand that luxury purchases are an investment. If you’re interested in placing an item on hold or discussing payment options, please contact us before purchasing. While we cannot guarantee holds, we’ll do our best to accommodate requests whenever possible.
(If you decide to offer layaway or installment plans later, this answer can easily be updated.)
How do I contact you?
We’re always happy to help! If you have questions about an item, your order, or our policies, please visit our Contact page or use the contact form on our website. We strive to respond to all inquiries as quickly as possible.
Still have questions?
We’re here to help. If you have any questions before purchasing, please don’t hesitate to contact us. Our goal is to make your luxury shopping experience enjoyable, transparent, and worry-free.